Terms of sale

Updated on: [18/08/2025]

The following General Conditions of Sale (“GCS”) govern the sale of products on the MA JOIE website (www.ma‑joie.com). By placing an order, you unreservedly accept these terms.

1. Definitions

  • GCS: These General Conditions of Sale, in the version in force on our website.

  • Company / We / MA JOIE: MA JOIE, a company registered in France, located at 6 Rue des Bateliers, Clichy, registered under SIREN 910459369.

  • Customer / You: Any natural person aged 18 or over, placing an order for non-business, personal use.

  • Order: Any validated purchase request placed by the Customer on the website.

  • Product(s): Goods offered for sale on the website.

2. Purpose

MA JOIE sells Products to Customers, records Orders, and executes them in conformity with the Contract, which consists of these GCS and the Order confirmation email. The GCS take precedence over any other document.

3. Customer Account & Profile

  • Use of the site is reserved for Customers of legal age with full capacity.

  • Registration is personal and authentic. You must provide accurate information; errors may impair delivery, for which MA JOIE cannot be held responsible.

  • MA JOIE may refuse or cancel Orders suspected of fraud or abnormal activity.

4. Products & Pricing

  • Only Products shown on the site at the time of Order are offered and subject to stock availability.

  • Prices are in euros (EUR), inclusive of VAT, excluding shipping. For deliveries outside the EU, you are the importer, and the Products may be invoiced excluding taxes. You are responsible for any customs duties or local taxes 

  • MA JOIE reserves the right to modify prices at any time; Orders are invoiced at the price in effect when the Order is placed.

5. Order Process

  • Orders are placed by creating or logging into a Customer Account.

  • You must complete all required fields, including name, address, email, phone number. The data is processed in compliance with GDPR requirements 

  • Before confirming the Order, you may review and correct details; final validation indicates full acceptance of the GCS.

  • MA JOIE confirms Orders via email within 48 hours. The Contract is formed at that point 

6. Payment

  • Payment is due immediately upon Order confirmation.

  • Accepted methods: [e.g., Visa, Mastercard, PayPal, others]. Payments are handled securely (e.g., SSL, 3D Secure).

  • If payment fails or fraud is detected, MA JOIE reserves the right to cancel the Order

  • You will receive an electronic invoice that can be downloaded for your records.

7. Delivery & Shipping Times

  • France (metropolitan): Orders are processed within 48h (working days); delivery in 2–3 working days.

  • Rest of Europe: Delivery in 5–10 working days.

  • Delivery deadlines are estimates and may be affected by circumstances beyond our control.

  • Risk of loss or damage transfers to you upon delivery of the package 

8. Right of Withdrawal

  • In accordance with French consumer law (Article L.221‑18 and following), you have 14 days from delivery to withdraw without justification.

  • Products must be returned unused, unopened, and in original condition and packaging 

  • You bear the cost of return shipping.

  • MA JOIE will refund the price (excluding delivery charges) within 14 days of receiving the returned items

9. Liability, Legal Guarantees & Force Majeure

  • Products benefit from the legal guarantee of conformity and hidden defects as per applicable French law+

  • MA JOIE is not liable for errors in images or descriptions, delivery delays due to force majeure, or indirect damages (e.g., loss of profit)+

  • Links to external sites are not under our control, and we disclaim liability for their content.

10. Intellectual Property

  • Website content (texts, images, logos) is protected by copyright and intellectual property laws.

  • Any reproduction or use beyond private, personal purposes is prohibited without prior written permission+

11. Personal Data & Cookies

  • Personal data is collected and processed in compliance with GDPR and French law. Please refer to our Privacy Policy for detailed information 

  • Cookies may be used to enhance user experience; details are available on our cookies page.

12. Amendment of GCS

  • MA JOIE may modify these GCS at any time. Any changes apply to Orders placed after publication of the updated version

13. General Provisions

  • If a provision is held invalid, the remainder of these GCS remains effective.

  • These GCS alone govern the relationship between MA JOIE and the Customer.